Ombudsman Offers Medicare Assistance for Seniors

Feb 21st, 2010 | By | Category: Social Security & Medicare

Many seniors do a lot of searching and reading when they first encounter the need to enroll for Medicare at age 65.  Others of us find occasional need for assistance in dealing with issues and problems we face in using the Medicare system.  What most of us do not know is that there is help within the Medicare Program for any problem or issue any Medicare recipient might encounter.

The Office of the Medicare Ombudsman (OMO) has three responsibilities:

1.    Receive complaints, grievances and requests for information from Medicare recipients;

2.    Provide help regarding those complaints, grievances and requests for information;

3.    Report annually to Congress and the Secretary of Health and Human Services on the activities of the OMO, including making recommendations for improvement in the administration of the Medicare Program.

The MMA Act of 2003 mandated a number of changes in the Medicare program, including the creation of the Ombudsman position.  Congress-people had received a lot of complaints about Medicare, and the Medicare Modernization Act of 2003 was passed in part to address these complaints.  The MMA Act ensures that Medicare recipients will get the information and help they need to understand their Medicare options and to use their rights to help and protections.

The Medicare Modernization Act of 2003 is summarized here.  It was the single largest overhaul of Medicare since its inception.  For more information about how the Ombudsman works for Medicare recipients, this link will prove helpful.



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  1. […] 4.Ombudsman Offers Medicare Assistance for Seniors | Senior Citizen … Feb 21, 2010 … The Office of the Medicare Ombudsman (OMO) has three responsibilities: 1. Receive complaints, grievances and requests for information from … http://www.seniorcitizenjournal.com/social-security-medicare-government-articles/ombudsman-offers-medicare-assistance-for-seniors/ […]

  2. […] 9.Ombudsman Offers Medicare Assistance for Seniors | Senior Citizen … Feb 21, 2010 … The Office of the Medicare Ombudsman (OMO) has three responsibilities: 1. Receive complaints, grievances and requests for information from … http://www.seniorcitizenjournal.com/social-security-medicare-government-articles/ombudsman-offers-medicare-assistance-for-seniors/ […]

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